The Terminal PIN is the store-wide PIN that Qashier POS asks for before managers can open settings and other protected functions. You can view it or change it at any time in QashierHQ.
Applies to
Markets: All markets.
Product: QashierHQ (web). The PIN is used on Qashier POS.
Access: your QashierHQ login needs access to Settings.
When the POS asks for the Terminal PIN
The Terminal PIN is usually kept by managers. When a Terminal PIN is set, Qashier POS asks for it before staff can:
open Manage Products
open Settings
open Manage Staff
open Manage Promotions
Switch Store
log out of the POS
Some other actions ask for it only when you turn on the related setting, for example custom discounts (see How to Require a Terminal PIN for Custom Discounts in Qashier POS). To void a sale, staff first enter their own staff PIN; the POS then asks for the Terminal PIN too, unless you use staff access control (see How to Restrict Void/Refund on Qashier POS to Selected Staff).
How to view or change the Terminal PIN
Log in to QashierHQ.
Click the Settings (gear) icon at the top right of the page. On a phone, tap your account icon, then tap Settings.
Under Store, click Basic Settings. In the classic QashierHQ layout, open the Store Settings tab instead.
Choose the store at the top of the page. Each store has its own Terminal PIN.
In the Terminal PIN field, click the eye (show/hide) icon to see the current PIN.
To change it, type a new PIN of 4 to 6 digits (numbers only) in the Terminal PIN field.
Click Submit. You see "Successfully updated store settings".
Step-by-step recording (classic layout):
What you should see
On Qashier POS, go back to the home screen so the terminal syncs the latest settings. From then on, the POS accepts the new Terminal PIN. Tell your managers the new PIN and keep it somewhere safe.
Forgot the Terminal PIN? Log in to QashierHQ and follow steps 1 to 5 to view it.
Which PIN is which?
PIN | What it is for | Where to set it |
Terminal PIN | One PIN per store. Protects settings and other manager functions on the POS. | This article. |
Manager PIN | Used with features such as the time card. | |
Staff PIN | Each staff member's own PIN, for example to void a sale. | Set per staff member. |
If something goes wrong
Symptom | Likely cause | What to do |
"PIN must be more than 4 digits" | The PIN is shorter than 4 or longer than 6 digits | Enter 4 to 6 digits. |
"Only numbers are allowed" | The PIN contains letters, spaces or symbols | Use numbers only. |
The POS still accepts only the old PIN | The terminal has not synced the change yet | Go back to the Qashier POS home screen and try again. If it still fails, restart the Qashier POS app. |
"Invalid PIN." on the POS | The PIN was typed wrongly, or it belongs to another store | Check the PIN for that store in QashierHQ (steps 1 to 5). |
You see "You don't have permission to access Settings" | Your QashierHQ login has no access to Settings | Ask the account owner to check the PIN for you, or to give your login access to Settings. |
Still stuck? Contact Qashier Support.
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Last verified: 25 Sep 2026 · Markets: All markets