Let customers type a note for a specific item (for example, "No onions") when they order it themselves through QR ordering or Mobile Ordering. The note reaches your kitchen with the order.
Applies to: All markets · QashierHQ · stores with Dynamic QR ordering, Static QR ordering or Mobile Ordering turned on · a QashierHQ login with Product Management access.
Before you start: the Allow special instructions checkbox only appears when Dynamic QR, Static QR or Mobile Ordering is on for the store selected in Product Management. If you do not see it, contact Qashier Support to turn on QR ordering. Not sure which QR mode you use? See Static vs Dynamic QR Ordering: Which One Should I Use?
Key benefits
Customers can add their own special instructions to each item they order.
The kitchen sees each item's instructions before preparing it.
How to allow special instructions for an item
Go to QashierHQ.
In the left sidebar, under Products & Inventory, click Product Management, then select the store in the Store picker.
Click the category, then click the item. The product window opens. (For a new item, click Add Product instead.)
Click Advanced Settings to expand it. It is collapsed by default.
Tick Allow special instructions. It is unticked by default.
Click Confirm to save.
What your customer sees
When a customer orders the item, a Special Instructions box appears where they can type their note.
Where the instructions appear
The kitchen order chit
The receipt and e-receipt
The transaction record on Qashier POS and QashierHQ
The Kitchen Display (KDS)
Good to know
This setting only controls customer self-ordering. Your staff can always add item notes on Qashier POS.
If your store also has QashierKiosk, the same setting decides whether customers see the special instructions box on the kiosk.
Items on your QashierEats online ordering menu have their own Allow special instructions checkbox. If your QR code opens your QashierEats menu, tick it there as well (see How to Edit Your QashierEats Menu in QashierHQ (Products, Categories, Modifiers, Sold Out)).
If something goes wrong
What you see | Why | What to do |
No Allow special instructions checkbox | Advanced Settings is collapsed, or QR ordering and Mobile Ordering are not on for this store | Expand Advanced Settings. If it is still missing, check that the correct store is selected, then contact Qashier Support to turn on QR ordering |
Customers do not see the special instructions box | The checkbox is not ticked for that item, or the change was not saved | Open the item, tick Allow special instructions and click Confirm. Set it on each item that needs it |
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Last verified: 25 Sep 2026 · Markets: All markets