Note: POS Versions from 17032022 onwards will automatically be able to use this feature.

Introduction

The purpose of a split bill is to allow customers to be able to split their transactions in numerous ways. For this feature, customers will be able to split a transaction up to 10 parts, either of the equal amount or their chosen amount.

Use Case

The main use case is to allow customers to conveniently go dutch by splitting the bill evenly or their desired amount, instead of one person having to pay first, followed by the rest transferring him/her the amount that is owed.

Scenario 1: Split evenly

Eg: Jack and Jill goes to a restaurant, with the final bill adding up to $50. They decide to go dutch. The merchant proceeds to split the bill equally into 2 parts.

Part 1 of 2: $25

Part 2 of 2: $25

Jack pays his part of the bill (1 of 2) with visa credit card

Jill pays her bill of the bill (2 of 2) with grabpay

Scenario 2: Split based on desired amount

Eg: Jack and Jill goes to a restaurant, with the final bill adding up to $50. They shared a main and a side which added up to $40, while Jack ordered a beer that cost $10. They decide to go dutch. The merchant proceeds to split the bill based on their request.

Part 1 of 2: $30

Part 2 of 2: $20

Jack pays his part of the bill (1 of 2) with visa credit card

Jill pays her bill of the bill (2 of 2) with visa credit card

Details

General

  • A maximum of 10 splits are allowed per transaction

  • After the split, it is still technically the same transaction hence the receipt number stays the same

  • The split can be reverted, as long as no parts have been paid.

  • Once a split has been made and at least one part has been paid, the transaction must be fully paid up before you can proceed to other pages on the POS

Payment Methods

  • ENT, Invoice and staff credits are not available for split.

  • For parts paid by cash, each part will have its own cash rounding.

Receipt/E-receipt

  • After each part is paid, the receipt printed out (OR E-receipt sent to the customer) will only be for the part itself. To print the full receipt, do go to transaction records → print receipt

Points

  • Points of the ENTIRE transaction will be awarded to the customer that has been selected in the Point of Sale Page, no matter the split.

Voiding

  • IF you want to void, it will void the entire transaction. Merchant is not allowed to void each part.

  • After voiding, auto credit card amount will be refunded to the customer’s card, while all other payment methods has to be manually refunded to the customer via cash or other means.

Edge case

  • IF the POS crashes during the split bill where one or more parts has been paid, you can go to transaction records to find the partially paid bill and complete the payment.

Transaction Records

  • There will be an ‘Unpaid’ selector in the filter selection, where you can select to view only unpaid transactions

  • In this case, unpaid transactions refers to split bill transactions that are partially paid (1 payment or more).

Reports

  • There will be an 'Unpaid Transaction(s)' row added to the Sales Information table, where transaction(s) amount of transactions that are partially paid (1 payment or more) will appear here.

  • The sales amount will only be added to total sales, gross sales and net sales once the transaction is fully paid up.

How to Use

Splitting the bill

  • Add items to your order. Eg ‘Chicken Cutlet’

  • Click on ‘Split’

  • The total amount(taking into account tax and service charge) will be displayed at the top.

  • You can select the number of parts on the bottom left hand corner of the screen.

  • Toggle on ‘split equally’ in order to automatically split the amount equally among all parts. In this case, part 1:$5.89, part 2:$5.88

  • If you decide to split manually, the remaining amount will be filled automatically in the last split part.

Eg: key in $1 for part 1 , the system automatically fills $10.77 for part 2

  • Proceed to select the part and the payment method.

Eg: select Part 1, cash. Proceed to make payment.

  • Receipt that is printed out will be for part 1 of 2

  • You will be brought back to the payment page, where part 1 of 2 is shown as paid.

Transaction Record

  • On top of the usual details you will see for a transaction, you will be able to see split by parts information such as number of parts split, amount, paid by what method as well as print the receipt for each individual part.

  • The receipt for the entire transaction would include the usual details as well as information of the split parts

Voiding

  • When you void a transaction with split parts, the entire transaction will be voided. You will not be able to void part by part.

  • Once the void is completed, you will see a pop up as seen above as to whether the void is successful and the amount to refund to the customer manually.


Edge Case

  • In the event that the POS crashes and restarts, you can go to transaction records to find the unpaid transaction.

  • You can also select the ‘Unpaid’ filter to easily search for the transaction that has not been fully paid.

Others

Q: How long does it take to void an auto credit card transaction?

A: On average, it takes about 10 seconds as we have included a 8 seconds delay for each auto credit card void session to ensure that sufficient time is catered for voiding.

A live transaction split into 10 parts, all paid with credit cards will take about 2 minutes to be successfully voided.

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