On HQ, go to the customer management tab and click on a customer.
Click on the pencil icon beside the customer's name, to edit.
Amend the points to the correct amount.
A pop up will appear, prompting you to key in the reason for amending the customer's points.
After you click on confirm on the popup :reason and on the popup: Edit Customer, the customer's points will be successfully amended.
Points Modification History
To view the history of the amendments made to the customer's points, click on the customer → pencil icon → Points History