Put a customer's order on hold with a note, serve the next customer, then bring the order back to the cart when the customer is ready to pay.
Applies to: All markets · Qashier POS · counter (non-table) orders. To delete a held bill you need the Terminal PIN, if one is set.
Hold Bill is meant for counter orders. If you serve dine-in tables, keep each order open on its table with Table Management instead. When a table is selected, the green button reads Next instead of Pay. See How to Use Table Management in Qashier POS: Set Up Tables, Take Orders and Collect Payment.
Hold a bill
Go to POS & Payment.
Add items to the cart as usual.
Press and hold the green Pay button. The Hold Bill window opens.
Enter a note for the bill, for example the customer's name or a queue number. The note is required.
Tap OK. You see Hold bill successful and the cart clears, ready for the next customer.
F&B stores that have ticked Enable "Mark as Take away in POS" (F&B industry) in QashierHQ (Settings > Additional Settings > POS Settings) also see OK & Print Order Chit. Tap it to hold the bill and print an order chit at the same time. If your store uses a kitchen display, held orders are also sent to it.
Video of steps 1 to 5:
Retrieve a held bill and take payment
On the POS & Payment page, tap the hold-bill icon at the top left, next to the search icon. The On Hold Transaction(s) list opens.
Tap the held bill. Each bill shows its note, the date and time it was held, and its first item.
In the Bill On Hold Items window, tap Payment. The items load into the cart.
If the cart already has items, the POS asks "Current sale items will be replaced. Continue?". Tap OK to replace them, or Cancel to keep the current cart.
Tap Pay and take payment as usual.
Delete a held bill
Tap the hold-bill icon, then tap the held bill.
In the Bill On Hold Items window, tap Delete.
If your terminal has a Terminal PIN, enter it. The bill is removed from the list.
If something goes wrong
What you see | Why | What to do |
Please input notes | You tapped OK without a note | Press and hold Pay again and enter a note |
Nothing happens when you press and hold Pay | The cart is empty | Add at least one item first |
No hold-bill icon at the top of the screen | The Table Management table layout is showing, not the order screen | Open the order screen first. For dine-in tables, keep the order open on its table instead of holding it |
Items you had in the cart disappeared after retrieving a bill | You confirmed "Current sale items will be replaced" | Hold the current cart first, then retrieve the other bill |
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Last verified: 25 Sep 2026 · Markets: All markets