You can change the staff member recorded on a past sale in QashierHQ, either for the whole transaction or for each item in it, so staff sales and commission are credited to the right person.

Applies to: All markets · QashierHQ (web) · a QashierHQ login with access to Transactions.

Before you start

The staff member you want to assign must already be added to the store and active. See How to Add, Edit or Delete Staff in QashierHQ.
To change staff on individual items, the store must use multiple staff mode: in QashierHQ, go to Settings > Additional Settings > Employee Management and tick Enable selection of staff for each product added to the bill. Useful for shops to calculate commission. See How to Tag Staff to Each Item for Commission (Multiple Staff Mode) in Qashier POS.

Open the transaction

Log in to QashierHQ.
In the left menu, under Money & Finance, click Transactions.
Choose the store and the date, then find the transaction. You can type in the Search receipt, order, customer... box.
Click the transaction. Its details open in a panel on the right.

Change the staff for individual items

In the transaction panel, click the pencil icon next to Items purchased. The Edit Transaction Item Staff window opens and lists each item with its current staff.
Click EDIT STAFF on the item you want to change.
In Select a staff member, click the correct staff member.
In Confirm Assign Staff, click Confirm.
In the Reason box, type why you are making the change, then click Confirm.
Repeat for any other items.

Change the staff for the whole transaction

In the transaction panel, click the pencil icon next to Staff.
In Select a staff member, click the correct staff member.
In Confirm Assign Staff, click Confirm.
In the Reason box, type why you are making the change, then click Confirm.

When you change the staff for the whole transaction, items that were tagged to the previous staff member, or not tagged to anyone, move to the new staff member too. Items tagged to someone else keep their staff.

What you should see

The new staff name shows on the transaction (next to Staff, or under each item in Edit Transaction Item Staff).
To see who changed it, when, and the reason given, click History at the bottom of the transaction panel.

If you use the classic layout (Switch to classic UI), the transaction opens in a pop-up instead of a side panel, and the pencil icons sit next to Item Purchased and Staff. The steps are the same.

If something goes wrong

Symptom	Cause	Fix
No pencil icon next to Items purchased	Multiple staff mode is off for this store	Turn on Enable selection of staff for each product added to the bill. Useful for shops to calculate commission under Settings > Additional Settings > Employee Management.
No pencil icon next to Staff	Staff can't be changed on online orders, Pay by Link transactions, payments taken on a Qashier Soundbox, or when you are logged in with a franchise account	These transactions can't be edited. Contact support if you need a correction.
The staff member isn't in the list	Only active staff of the selected store are listed	Add or reactivate the staff member for this store, then try again.
A name in the list is greyed out	That person is already assigned	Choose a different staff member.

Still stuck? Contact Qashier Support.

Last verified: 25 Sep 2026 · Markets: All markets

How to Change the Staff Assigned to a Transaction in QashierHQ