Summary: Allow only selected staff to void or refund transactions on Qashier POS. Staff without permission see Staff permission denied and the transaction is not voided.

Applies to: All markets. Set up in QashierHQ; applies to Void / Refund in the Qashier POS Transaction Record. You need a QashierHQ login with access to Settings and Staff Management.

Before you start

Add your staff first. See How to Add, Edit or Delete Staff in QashierHQ or How to Add, Edit or Delete Staff in Qashier POS.
If you don't see the Enable selected staff can void transaction setting, contact support to check whether it is available for your store.

Step 1: Turn on the store setting

Log in to QashierHQ and click the Settings (gear) icon at the top right.
Under Store, click Additional Settings.
Select your store in the store picker, then click Employee Management.
Tick Enable selected staff can void transaction. The setting saves automatically.

Until this setting is on, the per-staff permission below does not appear, and any staff member can void (with the Terminal PIN, if one is set).

Step 2: Give void permission to selected staff

In the left menu, under Operations, click Staff Management.
Click the staff member you want to allow.
Click Edit.
Under Permissions, turn on Allow void on POS transactions.
Click Save changes. You see Staff updated.
Repeat for each staff member who should be allowed to void. To remove the permission, turn the toggle off and click Save changes.

What you should see

In QashierHQ, the Void permission column shows Enabled for each allowed staff member.
Click the Void permission card at the top of the page to show only staff with void permission (Void enabled).

What happens on Qashier POS

Go to Transaction Record and select the transaction.
Tap Void / Refund, then tap Yes to confirm.
In the Staff PIN window, the staff member enters their own Staff PIN and taps Confirm.

Staff with permission: the void continues without the Terminal PIN. Enter the void reason, tap Confirm, then tap Refund Completed (or OK for payments that are refunded automatically, such as card payments).
Staff without permission: the message Staff permission denied appears at the bottom of the screen. Nothing is voided or refunded.

For the full void and refund steps, see How to Void or Refund a Transaction in Qashier POS.

A staff member with permission voids a transaction

A staff member without permission sees "Staff permission denied"

Note: This permission controls Void / Refund in the Qashier POS Transaction Record. Voids made in QashierHQ are controlled by who can log in to QashierHQ. See How to Void a Transaction in QashierHQ.

If something goes wrong

Symptom	Likely cause	What to do
There is no Permissions section when you edit a staff member	Enable selected staff can void transaction is not ticked for this store	Do Step 1 for the store selected in the store picker, then open the staff member again.
A staff member you allowed still sees Staff permission denied	The change has not reached the POS yet, or you changed a different store	Check that the right store is selected in QashierHQ and that Void permission shows Enabled. Then close and reopen Qashier POS and try again.
Any staff member can still void	The store setting is off	Tick Enable selected staff can void transaction (Step 1).
Staff not found, please key in the staff pin again	The Staff PIN is wrong	Enter the Staff PIN again. This is the staff member's own PIN, not the Terminal PIN.

If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.

Last verified: 25 Sep 2026 · Markets: All markets

How to Restrict Void/Refund on Qashier POS to Selected Staff