Summary: Staff ENT (entertainment) credits let selected staff charge orders, such as staff meals, client entertainment or complimentary items, to a pre-set allowance instead of taking payment. ENT orders are tracked separately from your sales.
Applies to: All markets. Set up in QashierHQ; used on Qashier POS. You need a QashierHQ login with access to Settings and Staff Management.
Before you start
Turn on ENT for the store: in QashierHQ, click the Settings (gear) icon, then under Store click Additional Settings > Payment Settings. Under Payment Settings (Manual), tick Staff Ent. If you don't see this option, contact support.
Create the staff member who will issue ENT, with their own Staff PIN. See How to Add, Edit or Delete Staff in QashierHQ.
Step 1: Give ENT credits to a staff member
In QashierHQ, go to Operations > Staff Management and select the store.
Click the staff member who is allowed to issue ENT.
Click Edit.
Under ENT credits, enter the amount in Current balance, for example 500 in your store currency.
Click Save changes.
Important: The amount you enter becomes the staff member's new balance. It is not added to the old balance. To top up, enter the new total. Each ENT order is deducted from this balance.
The staff list shows each staff member's balance in the ENT credits column, and the Total ENT balance card shows the total for the store.
Step 2: Charge an order to ENT on Qashier POS
Add the items to the order as usual and go to the payment page.
Tap the ENT tile.
When you see Please enter staff PIN, enter the PIN of the staff member who has the ENT credits.
Check the ENT details: Staff Name, Credit balance and Ent amount. If the staff member's balance is lower than the bill, you see Insufficient staff credit instead of the details, and the order is not approved.
Tap Confirm. If your store uses pager numbers, enter the pager number when asked. The ENT order is complete. If you have kitchen printers, you are asked whether to print the order chit.
Step 3: View ENT reports and transactions
ENT totals: in QashierHQ, go to Money & Finance > Full Report. On the Overview tab, the Transactions card shows Total Ent Sales. ENT orders are not added to your sales figures.
ENT by staff: on the Staff & Tags tab, Sales By Ent shows the number of ENT transactions and the ENT total for each staff member.
Individual ENT orders: go to Money & Finance > Transactions and click Ent Transactions at the top right. ENT orders do not appear in the normal transaction list.
If you void an ENT transaction in QashierHQ, the amount is returned to the staff member's ENT balance.
Important
The staff member's ENT balance must cover the whole bill. You cannot split a bill between ENT and another payment method.
ENT is not offered when you collect payment for an invoice.
ENT cannot be used on orders with discounts, or to pay for credits or packages.
The Staff PIN must belong to a staff member of the same store.
If something goes wrong
Message or symptom | Likely cause | What to do |
There is no ENT tile on the payment page | Staff Ent is not ticked for this store, or you are paying an invoice or splitting the bill | Tick Staff Ent in QashierHQ (see Before you start). ENT is not available for invoice payments or split bills. |
Insufficient staff credit. Please contact manager to top up. | The staff member's balance is lower than the bill | Enter a higher Current balance for the staff member in QashierHQ (Step 1), then try again. |
ENT is not applicable for any discounts nor used for credits/packages. Please select another payment method. | The order has a discount, or includes credits or packages | Remove the discount, or take payment with another method. |
No staff found. Please try again | The PIN is wrong or belongs to a staff member of another store | Enter the correct Staff PIN of a staff member in this store. |
There is no ENT credits section when you edit a staff member | Staff Ent is not ticked for the selected store | Tick Staff Ent (see Before you start) and check the store picker. |
If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
Related articles
Last verified: 25 Sep 2026 · Markets: All markets