You use one email address and password to log in to both QashierHQ and Qashier POS. This article shows how to reset your password when you have forgotten it, and how to change it when you still know it.
Applies to: All markets · QashierHQ and Qashier POS · Any user who logs in with an email address and password.
Forgot your password? Reset it from a browser
The Qashier POS login screen has no forgotten-password option. Reset your password from a web browser on any phone, tablet or computer, then use the new password on the POS.
Open https://hq.qashier.com. You are taken to the Qashier sign-in page.
Click the forgotten-password link on the sign-in page.
Enter the email address registered to your Qashier account and submit it.
Open your inbox and find the password-reset email from Qashier. If it has not arrived after a few minutes, check your spam or junk folder.
Click the reset link in the email.
Enter your new password and save it. Use at least 6 characters with both letters and numbers.
Log in to QashierHQ with your email address and the new password.
If a Qashier POS terminal asks you to log in again after the reset, log in with the new password. See How to Log in to Qashier POS.
Know your password? Change it in QashierHQ
Log in to QashierHQ.
Click the gear icon to open Settings, then go to Account > Account Password. Password management opens in a new tab.
Enter your Current Password, then your New Password, and repeat it under Confirm New Password. Use at least 6 characters with both letters and numbers.
Click Update Password.
Another way to reach the same page: click your account name at the top right of QashierHQ (on a phone, the person icon), select Profile, then click Change Password. Your Qashier account page opens in a new tab.
What you should see
A confirmation that your password was updated. Use the new password the next time you log in to QashierHQ or Qashier POS. Keep it somewhere safe and do not share it with staff; staff use their own staff PIN on the POS.
If something goes wrong
Symptom | Likely cause | What to do |
The reset email does not arrive | The address you entered is not the one registered to your account, or the email landed in spam | Check your spam or junk folder. Enter the exact email address you use to log in to QashierHQ and request the reset again. |
The POS shows "Password entered is invalid. Please try again." | You are using an old or mistyped password | Type the password again. If it still fails, reset it from a browser using the steps above. |
The POS shows "Sorry, this user does not exist" | The email address is not the QashierHQ login email | Use the email address you log in to QashierHQ with. |
You log in with a phone number instead of an email address | The email reset link cannot reach you | Contact support to reset your password. |
You still cannot log in | — |
Related articles
Last verified: 25 Sep 2026 · Markets: All markets