Qashier Live Chat lets you message the Qashier support team directly from QashierHQ or from your Qashier POS terminal. Use it for any question or issue with your POS, QashierHQ, payments or hardware.
Applies to: Singapore, Malaysia, Philippines and Thailand · QashierHQ and Qashier POS · all plans.
For support hours and the phone, WhatsApp, LINE and Viber contacts for your country, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
Start a live chat from QashierHQ
Log in to QashierHQ.
Click the chat bubble at the bottom-right corner of any QashierHQ page.
Type your question and send it. The support team replies in the same chat.
You can also open the chat from your account menu: click your name at the top-right of QashierHQ, then click Contact support.
On a phone or in the QashierHQ app: the chat bubble is hidden on small screens. Click your name at the top-right, then Contact support, to open the chat. Once you have opened it, the bubble stays visible. The bubble also appears by itself when support sends you a new reply.
Start a live chat from Qashier POS
Option A – chat bubble
On the POS home screen, tap the chat bubble at the bottom-right.
Type your question and send it.
Option B – Support menu
Tap the ☰ icon at the top-right of the POS home screen.
Tap Support.
Scan the QR code with your phone to open the chat on your phone. If you run Qashier POS on your own Android device, you can tap the QR code instead of scanning it.
The Support screen also shows your terminal's Serial Number and app version. Support may ask you for these, so keep the screen open while you chat.
Email us about payments and card transactions
For payment and card enquiries, email the support team for your country:
Singapore: [email protected]
Malaysia: [email protected]
Philippines: [email protected]
Thailand: [email protected]
If something goes wrong
Symptom | Cause | Fix |
No chat bubble in QashierHQ | The bubble is hidden on small screens (phones and the QashierHQ app). | Click your name at the top-right, then Contact support. |
The QR code on the POS Support screen does nothing when tapped | On Qashier terminals the QR code is for scanning only. | Scan it with your phone camera, or tap the chat bubble on the POS home screen instead. |
No chat bubble on the POS home screen | The bubble appears only after you have logged in to the POS. | Log in, or use ☰ > Support and scan the QR code. |
Prefer to call or message us? See Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH