Qashier

This article shows how to reconnect the countertop card terminal (Verifone V400c) to Wi-Fi in Singapore when it shows "Network Disconnected" or stops taking card payments, and how to forget and re-add a network if it will not reconnect.

Applies to: Singapore · countertop card terminal (Verifone V400c) with a keypad, supplied by Qashier for QashierPay card payments. You need the card terminal's admin passcode from your onboarding email.

Have your Wi-Fi network name and password ready, and check that the router is on and that other devices can connect to it.

Find the card terminal's admin passcode in your onboarding email. This is not your Qashier POS Terminal PIN. If you cannot find it, contact Qashier Support.

- Have your Wi-Fi network name and password ready, and check that the router is on and that other devices can connect to it.
- Find the card terminal's admin passcode in your onboarding email. This is not your Qashier POS Terminal PIN. If you cannot find it, contact Qashier Support.

On the terminal's keypad, press 9, then the green O button.

Enter the card terminal's admin passcode.

Select your Wi-Fi network to connect again.

1. On the terminal's keypad, press 9, then the green O button.
2. Enter the card terminal's admin passcode.
3. Go to Network &gt; WIFI.
4. Select your Wi-Fi network to connect again.

If it still does not connect: forget the network and add it again

In Network &gt; WIFI, select the blue i icon next to your Wi-Fi network.

Select the trash bin icon to forget the network.

Select the + icon to scan for Wi-Fi networks.

Select your Wi-Fi network and enter its password to reconnect.

1. In Network &gt; WIFI, select the blue i icon next to your Wi-Fi network.
2. Select the trash bin icon to forget the network.
3. Select the + icon to scan for Wi-Fi networks.
4. Select your Wi-Fi network and enter its password to reconnect.

The Wi-Fi and cloud icons appear in the status bar at the top of the screen (top left), and the "Network Disconnected" message is gone.

Take a small test card payment from Qashier POS to confirm the terminal is back online.

- The Wi-Fi and cloud icons appear in the status bar at the top of the screen (top left), and the "Network Disconnected" message is gone.
- Take a small test card payment from Qashier POS to confirm the terminal is back online.

Still offline? Contact support: <a href="https://support.qashier.com/en/articles/6064428">Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH)</a>. In Singapore you can call +65 3129 8269 or WhatsApp +65 8887 7687, 9am to 9pm, 7 days a week.

<a href="https://support.qashier.com/en/articles/7978645">[SG] How to Check End-of-Day Totals and Transaction History on the Countertop Card Terminal (Verifone V400c)</a>

<a href="https://support.qashier.com/en/articles/5965969">[SG] How to Connect the QashierXS (Black) Portable Card Terminal to Wi-Fi</a>

<a href="https://support.qashier.com/en/articles/6290678">How to View or Change Your Terminal PIN in QashierHQ</a>

- <a href="https://support.qashier.com/en/articles/7978645">[SG] How to Check End-of-Day Totals and Transaction History on the Countertop Card Terminal (Verifone V400c)</a>
- <a href="https://support.qashier.com/en/articles/5965969">[SG] How to Connect the QashierXS (Black) Portable Card Terminal to Wi-Fi</a>
- <a href="https://support.qashier.com/en/articles/6290678">How to View or Change Your Terminal PIN in QashierHQ</a>

Last verified: 25 Sep 2026 · Markets: SG

When your Credit Card Terminal (Non-portable) is disconnected from WIFI

[SG] How to Reconnect the Countertop Card Terminal (Verifone V400c) to Wi-Fi

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Symptom	Likely cause	What to do
Your network is not listed after scanning	Router off or out of range	Check the router, move it closer or use a Wi-Fi extender, then scan again with +
The terminal connects but no cloud icon appears	Wi-Fi is connected but there is no internet	Check that another device can browse on the same network; restart the router, then the terminal
The passcode is not accepted	Wrong passcode (for example your Qashier POS Terminal PIN)	Use the card terminal's admin passcode from your onboarding email, or contact support
Terminal still shows "Network Disconnected" after the steps above	Terminal fault or network restriction	Restart the terminal by unplugging its power for 10 seconds, then contact support

[SG] How to Reconnect the Countertop Card Terminal (Verifone V400c) to Wi-Fi

Before you start

Reconnect to your Wi-Fi network

If it still does not connect: forget the network and add it again

What you should see

If something goes wrong

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