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[SG/AU] QashierPay KYC Merchant Account Guidelines
[SG/AU] QashierPay KYC Merchant Account Guidelines

Here's how to ensure your credit card application gets approved quickly

Updated over a week ago

Accepting Card Payments In-store or Online

To apply to accept credit card payments online and offline, follow these steps:

  1. Log in to the QashierHQ portal

  2. On the left navigation banner, select 'Payment Management'

  3. Under 'Debit/Credit Card In-Store', click on 'Apply Now'

We kindly request your complete attention to adhere to the requirements below, ensuring a smooth and seamless approval process for your application. Completing the application form will require approximately 10 to 15 minutes of your time.

Know Your Customer (KYC) Process

KYC is a process where we verify the identity of our clients and assess any potential risks associated with them. We need to gather basic information related to the business to comply with regulations and ensure a safe and secure business relationship.

As you have indicated that you will be processing payments through us, we kindly ask that you provide us with accurate and complete information to the best of your ability and knowledge. This will help us to comply with regulatory requirements. Your cooperation and honesty are greatly appreciated and will help us to maintain a trustworthy and reliable partnership.

To ensure your application gets approved as soon as possible, please follow the below guidelines when submitting your application:

Company Registration Document

When creating an account with our services, you will come across the “Company” section on the application form.

This section requires you to fill in information such as:

  • Company Type (This will be pre-filled for you, please contact us if this is incorrect)

  • Company Registered Name

  • Company Registration Number

  • Company Registered Address

  • Company Registration Certificate/Document (PDF file only)

Bank Account Details

Under ‘Payout Account’ section you’re required to submit your bank account information. Please ensure that the bank account number, SWIFT code and bank code is entered correctly. You may check with your bank if you are unsure.

You’re also required to submit a copy of your bank statement or a screenshot of the online banking environment. The document uploaded must show the following clearly if not it will be rejected:

  • Account holder name (e.g. ABCD Pte Ltd)

  • Account number

  • Name and logo of the bank

  • Document must not be older than 12 months

Identity Documents

Under ‘Ownership & Control’ you’re required to submit the information of all owners who own 25% or more of the company. You’re required to upload either an identity card (both front & back) or a passport of the major shareholders/owners. To ensure a fast application process, the document(s) uploaded must:

  • Be a clear, coloured copy with no glares

  • Cannot be cropped off and must be the entire copy

  • Not be broken or damaged with any cracks

  • Be straight and upright

DOs and DON'Ts of Document Submission:



✅ Both IC front and back / passport images taken on a flat surface

✅ All 4 corners of the IC/passport is clearly seen within the frame

✅ All details on the IC/passport are clearly seen

✅ IC/Passport is free from damages such as cracks, chipped corners, broken into half or parts etc.

✅ No light reflection when taking photos of the IC/passport

✅ Colorized images of the IC/passport


❌ IC/Passport is damaged (cracked and split into half, broken corners)

❌ IC/Passport image has watermark

❌ IC is scanned in black and white

❌ IC/Passport is blocked

(with finger/sticker)

❌ All 4 corners of IC/passport not seen within the frame

❌ IC/Passport image has glare or overexposed

What if I do not have a valid ID or Passport with me?

You may submit images of the following documents instead:

  • ✅ Driving License

  • ✅ Work/Employment Passes

Above rules apply

Your credit card account will take approximately 5 working days to process approval. You will be informed by Qashier once it has been approved and activated.

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