Summary: After each payment, customers can rate their experience on the customer-facing screen of your Qashier POS. This article shows where to view and export the results in QashierHQ.
Applies to: All markets · QashierHQ · A Qashier POS plan (not a payment-only account) · A POS device with a customer-facing screen · Staff who log in with their own HQ account need access to Survey Results in their permissions.
What customers see
After a payment, the customer-facing screen shows How did we do today? with four faces. The customer taps one. Each answer is saved with the receipt and the staff member who made the sale.
The survey shows on Qashier POS devices with a customer-facing screen, such as the QashierX2 (5" customer screen) and the QashierXL Slim (10.1" customer screen).
View the results
Log in to QashierHQ. In the left sidebar, under Customers & Marketing, click Survey Results. The page is titled Customer Survey Results.
Select the store from the store picker at the top.
Scroll to the Customer Survey Results card. Click the date button to choose a date range. It defaults to the current month.
Read the Average over selected date range of Surveys: 1.00 is the lowest (least satisfied) and 4.00 is the highest (most satisfied).
Below it, the Scoring Surveys table lists every survey in the range, with Transaction Date, Receipt No., Survey Score, Total Amount, Summary and Staff. Click a row to open the receipt.
Understanding the charts
Above the results card, four comparison charts help you spot patterns. Each has its own date range:
By day of the week: the average score for each day of the week over the date range.
By staff: the average score for each staff member over the date range.
By staff name: use Filter by Staff Name to see one staff member's scores over the date range.
By month: the average score for every day within a month range. Use Filter by Staff to narrow it to one staff member.
Export the results
On the Customer Survey Results card, click Export.
In the Export As CSV window, click Confirm. The CSV file downloads to your computer.
If something goes wrong
Symptom | Cause | Fix |
Survey Results is missing from the sidebar, or the page shows an offer instead of results | Your account is payment-only, or the staff login does not have access to Survey Results | Ask the account owner to add the access right, or contact Qashier support |
No surveys appear for a period | No customer answered, or the date range or store is wrong | Check the store picker and the date range on the card |
Customers never see the survey | The device has no customer-facing screen | The survey needs a device with a customer screen, such as the QashierX2 or QashierXL Slim |
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Last verified: 25 Sep 2026 · Markets: All markets