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Conducting Customer Satisfaction Surveys

Receive and review customer satisfaction after every visit

Updated over a week ago

After every transaction on the Qashier Smart Terminal, customers can rate the service they have received by selecting one out of four scores:

To review customer satisfaction results on the QashierHQ Portal:

  1. Select Dashboard in the menu on the left-hand side of the portal.

  2. Under Customer Survey Results, you can view the Average of Past 10 Surveys - 1.00 being the lowest (least satisfactory) and 4.00 being the highest (most satisfactory) score. Transactions with low scoring surveys (less than 2 points) will be shown as well for review.

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