Summary: When a customer pays in cash (in Malaysia, with any payment method), Qashier POS rounds the amount payable so it matches the smallest coin used in your country. The difference appears as Rounding on the receipt and in the Transaction Record, and as Total Rounding in your sales reports. This article explains when rounding happens, the rule for each country and how it affects your totals.
Applies to: All markets (the rounding rule depends on your store's country and currency) · Qashier POS and QashierHQ reports · no setting needed; rounding is automatic.
When rounding applies
Singapore, Philippines, Thailand and Australia: only when the customer pays by Cash. Card, QR and other payment methods are charged to the cent.
Malaysia: the rounded amount applies to every payment method (cash, card, QR), except when paying an invoice.
Rounding is not applied on terminals in payment-only mode.
Split bills: each part is rounded on its own when it is paid in cash (in Malaysia, whatever the payment method). See How to Split a Bill Into Parts in Qashier POS.
The rule for each country
Country | Rounds to | Rule | Examples |
Singapore | Down to the 0.05 below | 0.01–0.04 becomes 0.00; 0.06–0.09 becomes 0.05. The POS never rounds up. | SGD 10.98 → 10.95 (Rounding −0.03); SGD 10.92 → 10.90 (−0.02) |
Malaysia | Nearest 0.05 | 0.01–0.02 down to 0.00; 0.03–0.04 up to 0.05; 0.06–0.07 down to 0.05; 0.08–0.09 up to 0.10 | MYR 10.98 → 11.00 (+0.02); MYR 10.92 → 10.90 (−0.02) |
Australia | Nearest 0.05 | Same as Malaysia | AUD 10.98 → 11.00 (+0.02) |
Thailand | Nearest whole baht | 0.00–0.49 down; 0.50–0.99 up | THB 100.49 → 100; THB 100.50 → 101 |
Philippines | Nearest 0.10 | 0.01–0.04 down; 0.05–0.09 up | PHP 10.94 → 10.90; PHP 10.95 → 11.00 |
Where you see it
Payment screen: in Malaysia the total shows the rounding on a second line, for example "(Rounding: +0.02)". In other countries the rounded amount is shown after you choose Cash.
Receipt: a Rounding line between the total and Cash Received / Change.
Transaction Record on the POS and Transactions in QashierHQ: a Rounding line in the transaction details.
Reports: Total Rounding in the POS sales report and in the Full Report sales information in QashierHQ.
How rounding affects your totals
In the Full Report, Total Sales = Net Sales + Total tax + Total Redeemed Point Amount + Total Cash Rounding. Rounding is therefore included in Total Sales (what customers actually paid) but not in Net Sales or Gross Sales, and it does not change the tax on the sale. In Singapore the rounding line is always shown with a minus sign because the POS only rounds down. When a transaction is voided, the rounding is reversed with it.
If something goes wrong
Symptom | Likely cause | What to do |
A card or QR payment in Malaysia shows a Rounding line | Malaysia applies rounding to every payment method | Expected; the customer paid the rounded amount. |
Total Sales does not equal Net Sales plus tax | Total Rounding and redeemed points are part of Total Sales | Add Total Rounding and Total Redeemed Point Amount; see the sales report article below. |
Rounding shows on a cash sale but you did not expect any | The total did not end in 0 or 5 cents (or a whole baht / 10 centavos) | Expected; rounding is automatic and cannot be switched off. |
Rounding shows a plus sign in Singapore | Singapore rounds down only, so the line should be a minus | Contact support with the receipt number. |
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Last verified: 25 Sep 2026 · Markets: All markets