Summary: A transaction note is a short free-text note that the cashier adds to a sale at checkout, such as a delivery date, a customer request or a reason for a discount. It prints on the receipt and the order chit, and is kept with the sale in the POS Transaction Record and in QashierHQ. A store can also ask Qashier to make the note compulsory, so that a sale cannot be completed without one.
Applies to: All markets · Qashier POS (all stores; no add-on needed) · QashierHQ to view and export the notes. Compulsory notes are a store setting that Qashier switches on for you and need a recent POS version.
Before you start
Up to three shortcut buttons can be shown in the note panel, each holding a preset note (for example Delivery date:). These presets are set up by Qashier: tell support the text you want on each button.
A transaction note is different from an item note (a note on one product, such as no onions) and from a table note. This article covers the note on the whole sale.
Add a note to a sale
Add the items to the cart and go to the payment screen as usual.
At the top of the payment screen, tap Note. The note panel opens over the payment methods.
Type the note in the field Please input transaction note here, or tap one of the shortcut buttons to fill in a preset and add to it.
Tap Confirm. The POS shows Transaction note updated successful and closes the panel.
Choose the payment method and complete the sale as usual.
To change the note before paying, tap Note again: the panel opens with the current text. To remove it, delete the text and tap Confirm (not possible when notes are compulsory).
Where the note appears
On the printed receipt, as a Notes line.
On the order chit printed for the kitchen. The note does not show on the Kitchen Display (KDS) tile itself; for instructions the kitchen must see on screen, use an item note.
On Qashier POS under Transaction Record, in the details of the sale.
In QashierHQ under Transactions: open the sale to see its Transaction note.
Make the note compulsory
If every sale must carry a note (for example a delivery date or an order reference), contact Qashier Support and ask for the compulsory transaction note to be switched on for the store. There is no switch for this in QashierHQ. Once it is on:
When the cashier taps a payment method without a note, the note panel opens and the POS shows Please input the transaction note. After the cashier types the note and taps Confirm, the payment continues automatically with the method they chose.
An empty note, or a note made only of spaces, is not accepted: the POS shows Please input the transaction note again.
The rule applies only where the Note button is available. It does not apply to kiosk and self-ordering sales, invoice payments, split bills or QR and online orders, because those flows have no Note button.
For a staff-credit (ENT) sale, the POS asks for the note, saves it and shows Transaction note saved. Please enter the staff credit details again. Re-enter the staff details to finish the sale.
What you should see
After tapping Confirm in the note panel: Transaction note updated successful.
The note on the receipt printed for that sale and in the sale's details in Transaction Record and QashierHQ.
If something goes wrong
Symptom | Likely cause | What to do |
No Note button on the payment screen | You are paying an invoice, the POS is in kiosk mode, or you are in split-bill mode | Notes are not available in these flows; for a split bill, add the note before you split |
No transaction item added. Please add items to sale list and re-enter page | The cart is empty | Add items first, then open the note panel |
The note panel keeps opening when you pick a payment method | Compulsory notes are on and the note is empty | Type a note and tap Confirm; the payment then continues |
You cannot clear a note | Compulsory notes are on | Replace the text instead; ask support if the setting should be off |
The note is missing from the receipt | The note was typed but Confirm was not tapped before payment, or the sale was paid in a flow without a Note button | Open the sale in Transaction Record to check whether the note was saved; if it is there, reprint the receipt. See Transaction Record in Qashier POS: View, Search, Void and Reprint Sales |
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Last verified: 25 Sep 2026 · Markets: All markets