Summary: A service charge is a percentage that Qashier POS adds to dine-in bills on top of the item prices. You set the rate once per store in QashierHQ; the POS then works it out on every dine-in order, prints it on the receipt and reports it separately. This article is for F&B merchants who charge a service fee (for example 10%).
Applies to: All markets · QashierHQ (to set the rate) and Qashier POS (where it is applied) · you need a QashierHQ login with access to Settings. No add-on is required.
Before you start
Decide the rate. QashierHQ accepts a whole number from 0 to 100; you cannot enter decimals such as 7.5.
Set up your tax first if you have not done so. In most markets tax is also charged on the service charge, so the two settings work together. See How to Set Up GST, SST or VAT (Tax Inclusive / Exclusive) in QashierHQ.
Do not change the rate in the middle of a trading day. Orders already open on the POS may keep the old rate until they are refreshed.
Set the service charge in QashierHQ
Log in to QashierHQ and click Settings (the gear icon in the top navigation bar).
Under Store, click Basic Settings. If you use the classic layout, click the Store Settings tab instead.
If you have more than one store, pick the store at the top of the page. The rate is set per store.
Scroll to Service Charge(%), below Tax Arrangement and the tax rate, and type the percentage as a whole number, for example 10. Type 0 to switch the service charge off.
Click Submit. You should see the message "Successfully updated store settings".
Repeat for each store that charges a service fee.
The POS reads the new rate from your store settings. If a terminal still shows the old rate on the next order, close and reopen the Qashier POS app on that terminal.
How the POS applies it
Dine-in only. Items marked as takeaway are excluded. On the POS page, tap an item in the cart and tick Mark as Takeaway to exclude that item (untick it to include the item again). On a table order, tap the item and choose Mark as Takeaway or Mark as Dine In. These options appear when Enable "Mark as Take away in POS" (F&B industry) (QashierHQ Settings > Additional Settings) or table management is switched on for the store. If your POS shows the Dine In / Takeaway toggle at the top of the order page, switching the whole order to Takeaway removes the service charge from the whole bill.
After discounts. The POS first deducts item discounts, bill-level discounts and any loyalty points redeemed, then applies the percentage to what is left. Credit top-ups are never charged.
Philippines. The service charge is worked out on each item's original price before discounts; when your prices include VAT, it is worked out on the VAT-exclusive amount.
Tax on the service charge. In most markets, tax (for example GST in Singapore) is calculated on the discounted items plus the service charge, so the service charge itself is taxed. For Malaysia SST, the service charge is not taxed. This rule is set per market by Qashier and cannot be changed from QashierHQ; if you have questions about how your service charge is taxed, contact support.
The same rate applies to dine-in orders taken on QashierKiosk.
What you should see
On the POS: tap the cart summary above the total on the POS & Payment page to open the bill breakdown. A Service Charge (10%) line appears between the subtotal and the tax line, using your rate. For table orders the running total shows the same line.
On the receipt: a line SVC Charge (10%) with the amount, printed after Subtotal.
In QashierHQ: open Transactions and click an order; the breakdown shows a Service Charge line, and the tax on the service charge is included in the tax line. In Full Report, expand Net Sales to see Total Service Fee, the sum of all transactions' service fee for the period (in the classic layout it is under Sales Information). Net sales = Gross sales − Total discount + Service fee − Total Refund.
On the POS Reports page: Total Service Fee for the day or date range.
If something goes wrong
Symptom | Likely cause | Fix |
No service charge on a bill | The order is set to Takeaway, every item is marked as takeaway, or the rate is 0 for this store | Switch the order to Dine In or use Mark as Dine In on the items; check the rate in Basic Settings for the right store |
Service charge added to a takeaway order | The items were not marked as takeaway | Use Mark as Takeaway on each item, or switch the order to Takeaway before adding items |
Receipt shows the old percentage | The terminal has not picked up the new store settings | Close and reopen the Qashier POS app; confirm the terminal is logged in to the store you changed |
Service charge is lower than "10% of the items" | Discounts and redeemed points are deducted before the percentage is applied | This is expected; compare against the discounted subtotal |
Tax looks higher than the tax rate on the items alone | In your market, tax is calculated on items plus service charge | This is expected; the tax line includes the tax on the service charge |
You cannot enter 7.5 | Only whole numbers are accepted | Choose 7 or 8, or contact support if your business needs a fractional rate |
If the rate is correct in QashierHQ but the POS still charges wrongly, contact Qashier support with the store name and a transaction number.
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Last verified: 25 Sep 2026 · Markets: All markets