Online orders from QashierEats, GrabFood and foodpanda arrive on your Qashier POS, where you accept or reject them. The Pending Orders page in QashierHQ gives you the same orders in a table so you can monitor today's and scheduled orders, check their status and export them.
Applies to: All markets · stores with QashierEats, GrabFood or foodpanda ordering · QashierHQ (Sales Channels > Pending Orders) and Qashier POS. The platforms available depend on your market and your integrations.
Before you start
At least one store on your account has online ordering switched on. Otherwise the Pending Orders item shows a lock icon in the QashierHQ sidebar.
On the POS, allow the app to display on top of other apps when asked. This permission is required to receive QashierEats, foodpanda and GrabFood orders; without it the order bell does not appear.
Set your accept-order buffer time and preparation time in QashierHQ. See How to Set Up QashierEats Pick-up & Delivery Settings.
The Pending Orders page in QashierHQ
In QashierHQ, open Sales Channels > Pending Orders. The page is titled Online Transactions.
Pick the store, then choose the platform under Platform (QashierEats, FoodPanda or GrabFood). If the store is not connected to that platform, the page shows an offer to activate it instead of orders.
Use the tabs: Today for orders due today, Scheduled for orders due on a later date, and All to look up orders by the date they were placed. The red badge on a tab is the number of orders still pending.
Narrow the list with the filter (All, Pending or Voided) or the search box. On the All tab, pick a date range of up to 7 days either side of a chosen day.
Read the Order Status column: Pending (not yet accepted, row highlighted yellow), Accepted, Rejected (red) or Voided (red). foodpanda orders also show Prepared and Marked As Picked-Up. Other columns include Receipt No., Order Number, Delivery Type, Order Type, Pickup Date and Pickup Time, Total Amount, Payment Method and Served Status.
Click a row to open the order's receipt with its items and customer details.
To download the list, click Export and choose Transaction Details (one line per item) or Transaction Summary (one line per order). The CSV covers the selected store and date range.
Accepting, rejecting and voiding happen on the POS. Use this page to keep an eye on the queue and to export.
Order alerts on Qashier POS
When an order comes in, the floating bell on the POS shows the number of new orders. Tap the bell.
Choose the Pick-up or Delivery tab. Each tab groups orders under NOW and Scheduled, with a pending count.
Tap Accept on the order, or open it to see the items first and then tap Accept or Reject. Confirm when the POS asks Confirm to Accept Online Transaction?.
Accept new orders promptly. An order that is not accepted in time may be rejected automatically. Voided or rejected orders show in the list as Auto Rejected.
After you accept an order:
Pick-up orders: prepare the order, then tap Mark as picked-up when the customer collects it. Until 15 minutes before the pick-up time you can tap Edit pickup date & time.
Delivery orders: for deliveries booked with a rider, the order shows the driver status. While no rider has accepted the job, or if the rider cancels, you can choose Self Arrange to deliver it yourself (this cannot be undone). Edit delivery date & time is available until 15 minutes before the scheduled time.
foodpanda orders: tap Prepared when the food is ready, then Mark as picked-up when the rider collects it. Accepted foodpanda orders cannot be voided from the POS.
GrabFood orders: once accepted they cannot be voided from the POS; contact GrabFood to cancel.
Void / Refund is available on accepted QashierEats orders.
If something goes wrong
Symptom | Likely cause | What to do |
Pending Orders shows a lock icon in QashierHQ | No store on the account has QashierEats, GrabFood or foodpanda enabled | Activate online ordering; see Getting Started with QashierEats Online Ordering in QashierHQ |
The page shows an offer to activate a platform instead of orders | That store is not connected to the platform | Choose another store or platform, or set up the integration |
No bell on the POS although HQ shows a pending order | The display-on-top permission was not granted, or the POS is offline | Grant the permission when the POS asks (or in the Android app settings), check the connection and reopen the POS |
Orders show Auto Rejected | The order was voided or rejected, for example because nobody accepted it in time | Open the order to see its details, then tap Dismiss. Keep the POS bell in view so new orders are accepted promptly |
Cannot void an accepted order | GrabFood and foodpanda orders are voided by the platform | Contact the platform's merchant support |
Still stuck? Contact Qashier Support.
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Last verified: 25 Sep 2026 · Markets: All markets